Shipping Policy

whitmore-collective

Order Processing

At Whitmore-Collective, every order is carefully prepared to ensure quality and accuracy before shipment.

Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Delivery Times

Our standard estimated delivery time is 5–15 business days, depending on your shipping destination.

While we work with trusted shipping partners to deliver your order as quickly as possible, delivery times are estimates and may occasionally vary due to factors beyond our control.

Free Shipping

Whitmore-Collective proudly offers free standard shipping on all orders, with no minimum purchase required.

There are no additional shipping charges at checkout unless otherwise stated.

How to Place an Order

Shopping with Whitmore-Collective is simple:

Browse our collection and add your favorite items to your shopping cart.
Proceed to checkout and carefully review your shipping and billing information.
Select your preferred payment method.
Complete your purchase through our secure SSL-encrypted checkout.
Receive an order confirmation email once your purchase has been successfully placed.

If you do not receive your confirmation email within a few minutes, please check your spam or junk folder before contacting our customer support team.

Shipping Delays

Although we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:

High seasonal demand;
Carrier delays;
Customs processing;
Severe weather conditions;
Other unforeseen logistical circumstances.

Should unexpected delays occur, we will do our best to keep you informed throughout the shipping process.

Customer Support

If you have any questions regarding your shipment or need assistance with your order, our customer support team is here to help.

Email: info@whitmore-collective.com

We aim to respond to all inquiries as quickly as possible.

Shipping Protection

For additional peace of mind, Whitmore-Collective offers an optional Shipping Protection service during checkout.

When Shipping Protection is added to your order, you receive additional coverage for eligible shipping issues.

What Is Covered?

Lost Packages

If your package is officially confirmed as lost during transit, we will send a replacement order at no additional cost.

Damaged Packages

If your order arrives visibly damaged or the contents have been damaged during transportation, we will review your claim and, when approved, replace the affected item(s) free of charge.

How to File a Shipping Protection Claim

If you purchased Shipping Protection, please contact us within 7 days of:

The delivery date for damaged packages; or
The expected delivery date for lost packages.

Please include:

Your order number;
Your tracking number;
Clear photos of any damaged items or packaging (if applicable).

Once your claim has been reviewed and approved, a replacement shipment will be arranged as quickly as possible.

Shipping Protection Exclusions

Shipping Protection does not cover:

Incorrect or incomplete shipping addresses provided by the customer;
Packages marked as successfully delivered but later lost or stolen after delivery;
Delays caused by customs inspections, carrier operations, weather conditions, or other events beyond our control.

Contact Us

If you have any questions regarding our Shipping Policy or Shipping Protection, please contact us.

Whitmore-Collective